Return policy

1. Right of Withdrawal

In accordance with French law, customers have 14 days from the date of receipt to return a product without providing any reason. The product must be unused, in its original packaging, and in resalable condition.

​

2. Return Process

To initiate a return, customers must contact our customer service using the chatbot with their order number. Once the return request is approved, detailed instructions will be provided.

​

3. Return Shipping Costs

Unless the return is due to a defective or incorrect item, the customer is responsible for return shipping costs. We recommend using a tracked shipping method to ensure safe delivery.

​

4. Refunds

Once the returned item is received and inspected, a refund will be issued to the original payment method within 7 to 14 business days. Shipping fees (if applicable) are non-refundable.

​

5. Exchanges

If a customer wishes to exchange a product, they must return the original item and place a new order.

​

6. Damaged or Defective Items

If a product arrives damaged or defective, customers must notify us within 48 hours of delivery, providing photos as proof. A replacement or refund will be offered based on availability.

​

7. Non-Returnable Items

Certain items, such as personalized products are non-returnable.

​

8. Contact Information

For any questions regarding returns, customers can contact our customer service using the chatbot.

​

​

​