Shipping policy

1. Shipping Areas

We deliver to mainland France and select European countries. For any shipping requests outside these areas, please contact our customer service via the chatbot.

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2. Delivery Times

Delivery times vary depending on the chosen shipping method and destination. Generally, orders are shipped within 1 to 3 business days and delivered within 3 to 7 business days.

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3. Shipping Fees

Shipping fees are calculated based on the order’s weight and destination. They will be displayed before payment confirmation.

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4. Carriers and Tracking

We work with various carriers to ensure fast and secure delivery. A tracking number will be provided once the order has been shipped.

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5. Delays and Delivery Issues

In case of delays or delivery issues, please contact our customer service. We will do our best to resolve any situation as quickly as possible.

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6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately with proof (photos, order number). We are committed to finding an appropriate solution (replacement or refund).

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7. Address Modification

Once an order has been shipped, it is no longer possible to modify the shipping address. Please carefully check your address before finalizing your order.

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8. Contact

For any questions regarding shipping, please contact us via the chatbot.

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